Política de envío

RETURN AND REFUND POLICY
Last updated: 
At we want you to be satisfied with your purchase. That's why we offer a 30-day return policy, without prejudice to any additional return, warranty, or consumer protection rights you may have under the laws of your country of residence.
1. Return Period
You have 30 calendar days from the delivery date to request a return. Before shipping the product back, contact us at medinagmt30@gmail.com with your order number, the product, and the reason for the return.
2. Product Condition
The product must be in resalable condition: unused, with original tags and packaging, including any accessories or manuals, and proof of purchase. It must not show damage, wear, or alterations beyond what's reasonably necessary to inspect it.
3. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged in transit, incorrect, incomplete, or doesn't match what was advertised, contact us immediately. We may request photos or videos to assess the issue and offer a repair, replacement, refund, or discount, as applicable.
4. Return Shipping Costs
For returns due to a change of mind or wrong size, return shipping costs are the customer's responsibility. For defective, damaged, or incorrect products, we cover the cost.
5. Prior Authorization
Do not send any product back without contacting us first. We'll provide instructions, the applicable return address (which may vary by country of origin), and a shipping label if applicable. We are not responsible for packages sent to addresses other than the ones provided by our team.
Return address: [INSERT ADDRESS]
6. Shipping Your Return
Customers are responsible for packaging the product properly. We recommend using a trackable shipping service and keeping proof of shipment until the return is received and processed. We are not liable for packages lost in transit if the customer chose the carrier.
7. Inspection and Refund
Once we receive the return, we will inspect the product. If approved, we'll process the refund to your original payment method within a reasonable timeframe (typically 5–10 business days).
8. Returns Not Accepted
We may reject returns if the product shows excessive use, customer-caused damage, alterations, or does not meet the conditions above.
9. Excluded Products
We do not accept returns on custom/personalized items, perishable goods, opened intimate or hygiene products, digital content already downloaded, or items marked as "final sale."
10. International Purchases
International returns may involve shipping costs, taxes, duties, or customs fees. Responsibility for these costs depends on the reason for the return and the destination country's regulations.
11. Applicable Law
This policy applies generally to all customers, without prejudice to any mandatory rights granted by the laws of your country that cannot be limited by contract.
12. Contact Us
For any questions about returns, refunds, or orders, email us at medinagmt30@gmail.com with your order number.
13. Acceptance
By making a purchase, you accept the terms of this policy, without waiving any non-waivable legal rights in your country.